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Shipping & Deliveries

Processing Times

All PAMPA wallcoverings are made to order.

Once your order is placed, it enters production promptly. Most wallpaper orders are produced within 1–2 business days, while sample orders are typically dispatched within 1 business day.

Because each piece is printed specifically for you, we kindly ask that all measurements and details are carefully reviewed before placing your order.

Shipping & Delivery Times

Orders are printed in the UK to high European standards and dispatched worldwide using international express courier services with full tracking. While most international deliveries arrive within 3–7 business days after dispatch, delivery times vary depending on destination:

  • United Kingdom: typically 2–4 business days after dispatch
  • Europe: typically 3–5 business days after dispatch
  • USA & Canada: typically 4–7 business days after dispatch
  • Australia: typically 5–9 business days after dispatch
  • UAE & GCC: typically 5–9 business days after dispatch
  • Rest of World: typically 6–12 business days after dispatch

Please note that delivery times may vary depending on customs procedures and the exact shipping location.

Remote or less accessible areas may incur additional carrier surcharges.

Shipping Costs

Shipping rates are calculated at checkout based on destination and order size.

Where available, prices are shown and charged in your local currency (GBP, EUR, USD, AUD, AED). Free shipping thresholds may apply depending on your location and will be automatically displayed at checkout.

Customs, Duties & Taxes

International orders may be subject to local import duties, customs fees, or taxes imposed by the destination country. These charges, if applicable, are the responsibility of the customer.

We recommend checking with your local customs authority for further information.

Order Changes, Cancellations & Returns

As all products are made to order, we do not offer cancellations, returns, or exchanges once an order has been placed.

Please ensure all measurements and details are correct before completing your purchase.

In the rare case that your order arrives damaged or with a manufacturing defect, please contact us within 48 hours of delivery with photographic evidence so we can assess the issue.

Import duties & taxes by region

Every PAMPA order is made to order and ships from the UK. Prices already include Italian VAT (22%). Any import duties or taxes below are set by the destination country and collected by the courier on delivery — they are not charged by PAMPA.

RegionWhat to expect on delivery
United KingdomNone. Your order ships within the UK — no import duties or additional VAT.
European UnionImport VAT (and occasionally a small clearance fee) may be requested by the courier on delivery. See the VAT note below.
United StatesDuties and processing fees may apply (the US low-value exemption is currently suspended) and are collected by the courier.
UAE & GCCApprox. 5% duty + 5% VAT, collected by the courier on delivery. Typical delivery 5–9 business days.
Australia & New ZealandGST and/or duty may apply above local thresholds.
Rest of worldLocal import charges may apply. Please check your country’s import rules before ordering.

EU VAT note: Italian VAT is included in your price. If your courier also requests import VAT on delivery, contact us and we’ll help sort it out.

Ordering a sample first? Samples are low value and usually clear with little or no charge. Questions about your country? Contact us.

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